Unfortunately, we will not be able to offer any additional insight or action on these matters. We regret that we have not been able to address your concerns to your satisfaction. I have no knowledge about any other account that could be related to mine, and cannot understand how I could have violated your policies in any way. The name/id of the related blocked account How my account is linked to the blocked accountĢ. Is it correct that you cannot give me any information aboutġ.
Not getting an answer to why the account was closed, she sent another e-mail: I appreciate this is not the outcome you hoped for and apologise for any disappointment this may cause. Thank you for your understanding with our decision. Any subsequent accounts that are opened will be closed as well. Please understand that the closure of an account is a permanent action. While we are unable to provide detailed information on how we link related accounts, please know that we have reviewed your account on the basis of the information provided and regret to inform you that it will not be reopened. And please let me know if there is any action I can take to help.Īs previously advised, your .uk account has been closed, as it has come to our attention that this account is related to a previously blocked account. I sincerely hope you can help me solve this matter, because I would very much like to have my account reopened. How can there suddenly be a problem now? I use and not co.uk for my Kindle, does that make any difference? I can only remember ever having this one account, and I use it quite regularly to buy books for my Kindle, as you probably can see by my purchase history.
What do you mean by “directly related to another which has been previously closed for abuse of our policies”. Which account was he talking about? She had never had any other accounts at Amazon. You may direct any questions to me at you for your attention to this email. Please know that any attempt to open a new account will meet with the same action. Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
As such, your .uk account has been closed and any open orders have been cancelled. We have found your account is directly related to another which has been previously closed for abuse of our policies. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention. My name is Michael Murphy and I represent Executive Customer Relations within .uk. Being convinced that something wrong had happened, she sent an e-mail to Amazon, asking for help. Suddenly, her Kindle was wiped and her account was closed. Linn travels a lot and therefore has, or should I say had, a lot of books on her Kindle, purchased from Amazon. A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle.
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